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Accessibility statement Title En

Harey Zahav makes every effort and invests significant resources in order to provide all its customers with equitable, respectful, accessible, and professional service. In accordance with the Equal Rights for Persons with Disabilities Law, 5758-1998, and the regulations enacted thereunder, considerable efforts and resources are invested in implementing the required accessibility adjustments, so that a person with a disability can receive the services provided to all customers in an independent and equitable manner.

Harey Zahav is committed to continuous improvement. If you encounter any difficulty or have a suggestion for improvement, we would be glad to hear from you – please get in touch.

Accessibility Arrangements at the Harey Zahav Offices

Below are the accessibility arrangements available at our branches:

  • Located at Lesham, HaDafna 27. Phone
  • Accessible parking is available at the entrance to Office 1 (public reception office)
  • There is a step-free access route from the parking area or the street, through the entrance and up to us.
  • Accessible service stations are available at the public reception center.
  • "Induction loop" aids have been installed for the hearing impaired.
  • Accessible restrooms for people with disabilities are available in Office 1 (public reception office)
  • Identification and wayfinding signage is provided.
  • There is a protected area – a secure room (mamad) in Office 1.

Accessible Customer Service

  • Entry to the public reception center is permitted for a service animal intended to assist a person with a disability.
  • Entry of guide dogs for the blind is permitted
  • Those entitled may receive an exemption from waiting in line upon presentation of a certificate.
  • If needed, you may approach the service representatives at the stations to receive assistance in filling out forms.
  • You may contact the accessibility coordinator to request that information be made accessible in relevant formats adapted to your disability
  • Staff training for accessible service - training sessions are held to familiarize employees with the field of accessibility, raise awareness among staff, and provide practical tools for delivering accessible service.
  • Accessible telephone call center at XXXXX. The voice response system has been made accessible so that information is conveyed in clear language and without background music.
  • Additional means of contact - several additional means of contact are available:
    • In-person service - public reception Sunday–Thursday, 09:00–17:00
    • Phone: 09-742-2641
    • Email: welcome@hzahav.co.il
    • Contact via the "Contact Us" form on the website: Harey Zahav - Building Dreams into Reality (https://www.hzahav.co.il/) – at the bottom of the page
    • WhatsApp: 058-482-4894

Website Accessibility

An accessible website is a website that enables people with disabilities and older adults to browse with the same level of efficiency and enjoyment as all users. In Israel there are approximately 1.6 million people with disabilities, of whom about 751,000 are of working age (20–64). The statistical data indicate large gaps between people with disabilities and people without disabilities across all areas of life.

Harey Zahav believes in and works toward equal opportunity in the online space for people with diverse disabilities and for people who use assistive technology to operate a computer.

Information About Website Accessibility

  • This website complies with the requirements of the Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments for Service), 5773-2013.
  • The accessibility adjustments were carried out in accordance with the recommendations of the Israeli Standard (SI 5568) for web content accessibility at level AA and the international WCAG 2.0 document.
  • The tests were examined for the highest compatibility with the Chrome browser.
  • The website provides a semantic structure for assistive technologies and supports the common usage pattern for keyboard operation using the arrow keys, Enter, and Esc to exit menus and windows.
  • It is adapted for display on common browsers and for use on mobile phones.
  • For the best browsing experience with screen reader software, we recommend using the most up-to-date version of NVDA.
  • Documents or videos uploaded to the website before October 2017 may not be fully accessible. If you come across such a document or video, you may contact the accessibility coordinator, Lana, by email at lana@hzahav.co.il, and we will make sure to make the information accessible to you.
  • Providing information in an accessible format - the company offers its customers the option of receiving information in accessible formats. Provision of the information is free of charge and is intended for people with disabilities. For inquiries and information regarding accessibility, you may contact the company's accessibility coordinator, whose details appear later in this statement.
  • Accessibility auditing and consulting were performed by A2Z Accessibility and Digital Marketing (https://a-2-z.co.il/accessibility-sites/)

How to Submit Requests and Suggestions for Improvement Regarding Accessibility

We continue our efforts to improve the company's accessibility as part of our commitment to enable the entire population, including people with disabilities, to receive the most accessible service.

If you encounter any problem or malfunction regarding accessibility, we would be glad if you would let us know, and we will make every effort to find a suitable solution for you and to address the issue as soon as possible.

Details of the Accessibility Coordinator at Harey Zahav

  • Name: Lana Liebman
  • Phone: 053-372-9308
  • Email: lana@hzahav.co.il
  • WhatsApp: 053-372-9308

Publication of the Accessibility Statement

This accessibility statement was last updated on: 30/03/2026